Warranty Policy
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described below may not apply to you. You may have other rights from state to state, province, or country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All EcoFlow products purchased on costco.ecoflow.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.
We provide a limited warranty for purchases on costco.ecoflow.com. The warranty period started when the original purchaser received the products.
EcoFlow Costco Next Warranty Timeline
| Item | Warranty Period (refer to months, unless specified) |
|---|---|
| DELTA Max Smart Extra Battery | 36 |
| DELTA Pro Smart Extra Battery |
60 |
| RIVER Pro Extra Battery |
24 |
| 400W Portable Solar Panel 110W Portable Solar Panel |
12 |
| Accessories | 12 |
| Power Hub Power Kits Console 5kWh LFP Battery |
5 years |
Exclusions and Limitations
This warranty does not apply:
• Non-quality related issues
• Items not purchased on costco.ecoflow.com
• Purchases without valid proof of purchase
• Items that have been refunded
• Items that have expired their warranty period
• Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals
• Any defects or damages caused by exposure to excessive heat, liquids or other external causes
• Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts
• Lost or stolen products
• Free products
Cross-Regional After-Sales Service
EcoFlow does not provide a global product warranty, and the warranty service can only be obtained at a designated EcoFlow repair center.
To repair the product in an EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact EcoFlow Support.)
A cross-regional replacement service is not available for different versions of the same product.
The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.
Valid Proof of Purchase
Return Material Authorization (RMA) process
Replacement
